Returns and Refunds Policy
Thank you for choosing Full Circle Chat Online Store. We are committed to offering high-quality products and exceptional service. To ensure a seamless shopping experience, we encourage you to carefully review our Returns and Refunds Policy, designed to protect you and our store.
As a small business operating on a made-to-order model, we do not maintain inventory. Instead, we collaborate with trusted production partners to fulfill orders as they are placed. This approach allows us to keep costs low while ensuring premium quality.
We stand by the quality of our products and guarantee that your order will arrive promptly and free of defects. In the unlikely event that your item arrives damaged or with a print flaw, we will provide a replacement at no extra cost.
Please note that due to our on-demand production process, we reserve the right to decline refunds or exchanges for reasons other than defects or damages. We truly appreciate your support as a small business and thank you for choosing to shop with us.
1. No Returns or Refunds
Full Circle Chat Online Store does not accept returns or offer refunds under any circumstances, except where required by law. All sales are final once the transaction is completed and payment has been processed. By placing an order with us, you acknowledge and agree to this policy.
2. Exchanges for Damaged Items
While we do not accept returns or offer refunds, we understand that sometimes items may arrive damaged. If your product arrives damaged or defective, please follow the steps below:
- Damage Reporting: You must notify us of any damage within 7 days of receiving your order. Failure to report damage within this timeframe will result in the inability to process an exchange request.
- Exchange Process: Upon approval of your damage claim, we will offer an exchange for the same or equivalent product, depending on availability. Full Circle Chat Online Store reserves the right to determine the condition and eligibility for exchange.
- Proof of Damage: You may be required to provide photographs or other documentation to support your damage claim.
3. Non-Refundable Products
Certain products may be excluded from any potential exchanges. These include, but are not limited to:
- Personalized or custom-made items.
- Gift cards or other non-returnable items.
- Opened or used products.
4. Shipping Costs
If you are eligible for an exchange due to damage, Full Circle Chat Online Store will cover the cost of shipping for the exchange item. However, shipping fees for returning the damaged product will be the responsibility of the customer unless otherwise stated.
5. No Liability for Shipping Delays or Errors
Full Circle Chat Online Store is not responsible for any shipping delays, lost packages, or errors made by third-party carriers. In the event of such issues, we encourage you to reach out to the carrier directly for assistance. We are also not responsible for any incorrect shipping information provided by the customer.
6. Limitation of Liability
In no event shall Full Circle Chat Online Store, its affiliates, officers, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your purchase, including but not limited to, lost profits, loss of data, or any other losses or damages.
- Dispute Resolution: Any disputes regarding returns or exchanges must be resolved through the process outlined in this policy. No refunds will be issued, and any actions outside of the specified procedure will not be considered.
7. Policy Changes
Full Circle Chat Online Store reserves the right to modify or update this Returns and Refunds Policy at any time without notice. All changes will be posted on this page, and your continued use of the Site after any such changes constitutes your acceptance of the updated policy.
8. Contact Information
If you have any questions or concerns about our Returns and Refunds Policy, please contact us:
- Email: Contact@FullCircleChat.Com
By completing a purchase from Full Circle Chat Online Store, you confirm that you have read, understood, and agreed to our Returns and Refunds Policy, including the terms outlined above.